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 Post subject: Vista Boot Black Screen. Help needed.
PostPosted: Mon Jan 12, 2009 7:01 pm 
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Joined: Mon Jan 12, 2009 6:43 pm
Posts: 1
I have a Dell 1705 laptop with Vista Premium SP1. It will boot up to the point of entering user info, then it will crank a bit and then all I get is a cursor. It cranks a bit and the McAfee logo appears and then it is back to the black screen. Just the cursor. control-alt-delete does nothing. In fact if I wait long enough the McAfee nag screen comes on and I can get to all the McAfee menus. But nothing else.

Same thing when going into safe mode. I have logged on in both user accounts, same thing. I have removed the battery and pressed power button, then rebooted. same thing.

But it works fine with boot CD. There are no prior registry errors to go back to.

So, I have a Dell 1705, Vista Premium boots up black screen, McAfee nag screen pops up and I can run all the McAfee crap, nothing else. No start menu, no key commands work.

Wadda I do? This is a customer's computer. I feel like a real dope. Any help would be appreciated.


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PostPosted: Sun Feb 01, 2009 7:54 pm 
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Joined: Tue Sep 09, 2008 4:37 pm
Posts: 462
Location: California, USA
Kinda suprised safe mode doesnt work. I think it might have to do with mcafee. Can you boot into safe mode with command prompt and try renaming the mcafee folder? You would have to navigate to mcafee folder...if that is too much and you have another computer you can burn a cd with would just burn a copy of knoppix and boot into that and go into your hard drive and rename the mcafee folder or if you are pissed off and dont want to deal with mcafee anymore just delete it. Be warned you probably wont be able to uninstall it successfully if you delete the folder.

If you want specific help doing that I can give you a list of commands to run to get to that folder so you can rename it.

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