I am an unsophisticated user and have suffered at the hands of a Vista update.
My Acer laptop is now stuck in a loop of trying to configure the update at "stage 3 of 3" and just restarts to end up at the same screen again. It's a problem known by MS - http://support.microsoft.com/kb/949358
I can get into the set up and have tried starting in safe mode and tried the repair tool installed on the hard drive, neither have worked.
Microsoft are providing support by email but insist I need to have a DVD of Vista, which I don't have (came pre-installed). I don't have any recovery disk either. Acer support told me to restore the laptop to factory settings and lose all my data etc, they will not send me a CD.
I have paid someone a small fee to get all my data onto an external hard drive as I was scared of losing everything.
I have bought UBCD v3.3 from an ebay source. I can get to the menu screen of UBCD but I am not sure which tool to try. Also, some times I've tried one of the options it just takes me to a dos screen "Error: file not found" and then I cannot get back to the main menu.
So, if you can advise at all I would be VERY grateful:
1. can I try UBCD to sort this Vista update problem?
2. if so, what tool should I use from UBCD menu?
3. if I am just getting a dos prompt from my selection on UBCD does it mean the CD I've got isn't working?
Many thanks for any advice!